VMA’s — Missed Opportunity for Brands on Facebook

The VMA’s sparked quite an increase in Facebook activity last night. Many brands jumped into the conversation, like Target:

 

However, most brands did not. We constantly monitor people’s activity on Facebook, while also keeping an eye on the brands trying to battle for their attention. In the graph below, you’ll see the blue line (brands) did not keep up with the unusually high activity of Facebook users last night (red line).

Facebook Activity During VMAs

In the graph above you can see the blue line (brands activity on Facebook) quickly dwindle during the late evening. This is typical behavior for brands on Facebook for a Monday evening. This illustrates that the average brand did not have a strategy in place to take advantage of higher levels of activity.

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Watch An Entire Industry on Facebook As It Happens: Monocle

Dominating Facebook’s news feed takes a full understanding of both your strategy and the strategies of your competitors. Big brands can dominate the feed and take a large share of the voice, while smaller brands may have to be nimble and jump in the feed while it’s quiet. That being said, we’re thrilled to announce a fully redesigned Monocle, to help you do just that in real time!

Facebook Industry Real Time Overview

Monocle monitors a Key Page against all of the other Pages in your Pod. Monocle is being constantly updated every 30 seconds, while connected, to provide as real time data as you’re going to get. Monocle boils down a ton of Facebook activity into easily digestible segments of information that help community managers and analysts alike.

Summary

The Summary section boils down what’s going on in the news feed. How many posts have happened today? Which ones are doing well? How are we doing? Who’s picking up most of the engagement right now?

Monocle Summary Overview

Industry

Selecting Industry from the menu bar provides a view of how your Page is doing compared to the Industry. The data is updated live, every 30 seconds. Data is made relative to you versus the competitors to provide a quick and easy analysis of where you stand.

Facebook Industry Monocle

Pages

Quickly identify which Pages are succeeding right now. A graph visually displays each brand’s engagement over time. The leaderboard shows who’s officially winning the battle with accompanying metrics.

Top Facebook Pages Monocle

Posts

The Posts section provides a granular view of each individual post’s success in the news feed. Posts are ranked by PostAcumen Scores (weighted engagement / fans). Monocle also monitors hashtags that are currently driving the most success.

Top Posts Facebook Monocle

Below the line graph is a timeline of post activity. The bigger the circle, the higher the PostAcumen Score. This graph can be used to get a sense of posting activity over time and its relative success.

Ranked Posts Monocle

Facebook Hashtags Monocle

What Are PostAcumen Scores?

You’ll notice scores ranking Posts and Pages, these scores are PostAcumen Scores. To determine the effectiveness of content we measure weighted engagement against fan size. We weight Likes < Comments < Shares against fans for the day. Taking weighted engagement against fans provides relativity against any Page.

How Do I Change Which Pages Are Being Monitored?

We use Monocle on the Pod you are analyzing, if you’d like to change the Pages, simply change the Pod!

Where Does This Data Come From?

We’re looking at publicly available data via Facebook’s API to analyze content in real-time.

How Do I Get Access To Monocle?

Monocle is included with any PostAcumen Pro subscription. If you’re an PostAcumen Pro user, login and head to Pod Overview to see it in action!

How Do People Use Facebook on the 4th of July?

It doesn’t take high end statistical analysis to know that Americans use Facebook less on holidays, but when do they use it less, and when should my brand post our content on a holiday like July 4th?

4th-people-on-facebook

Examining Facebook usage patterns on the 4th of July reveal that users had a fairly normal day until approximately 12:00pm CT. Users quickly dropped off in activity from 1pm until 10:30pm, when usage returned to normal.

Traffic dipped to the minimum level of activity at approximately 7:30pm. Maximum traffic occurred at approximately 10:30am, which is also the average maximum. Brands would be suggested to publish their content in line with the ideal peak time of 10:30am. For most brands (with average post lifetimes of three hours), posting at about 9:30am on the 4th of July should provide the greatest opportunity for success within the news feed.

How Did Brands Post On The 4th of July?

Brands posted to Facebook at a lower frequency compared to an average Thursday. Maximum posting activity occurred between 10:00am and 12:30pm. For many brands, this was too late for optimal news feed delivery.

4th-brands-on-facebook

Brands also had less posting activity than compared to a usual Thursday. Brands had their minimum activity at 7:30pm, while doing little to pick up activity for the rest of the night. This was a missed opportunity, as most users returned from their 4th of July activities and resumed normal activity at 10:30pm.

In general, brands used a standard Thursday strategy (aside from content and a few brands taking the day off) on the 4th of July, when in reality there were some missed opportunities. For brands that targeted the 10am time period, this was a highly competitive moment because most brands had one chance to reach their audience. Brands that traditionally dominate the news feed would be best served posting at this time period, while brands that must act savvy in lieu of larger competitors would be better served posting late in the evening.

4th-people-on-facebook-weeks

Examining each of the past four Thursdays against the 4th of July shows that this holiday truly stood out. It should be noted that two of the previous Thursdays experienced significant spikes at 10am.

What Should Be My Strategy On The Upcoming Labor Day?

We’ve haven’t collected data on Labor Day yet, but we’re expecting similar behavior. If you’re a strong, successful brand, we’d recommend posting around 9:00am to take advantage of the uptick at 10:00am. The average post lives approximately 3 hours, this gives a powerful brand the opportunity to dominate the news feed for anyone trying holiday based content for the day.

For smaller and nimble brands who scrape for engagement, we’d suggest not posting a traditional holiday message at a “normal” time to avoid being drown out. We suggest crafting something for later in the evening around 9pm, when users return to Facebook to catch up for the day. If a smaller brand does opt to do something at a “normal” time, it’s imperative to create an absolutely unique holiday message to provide the greatest opportunity for success.

What Time Zone Is This?

This is presented in Central Time (GMT - 5:00). We chose Central Time to help balance between the East Coast and West Coast.

Where Did We Get This Data?

Using Facebook’s Public API, we monitor posting activity for both people and pages. We’ve developed a technique to segment baseline typical activity, and mostly American users. The data you’re seeing above is measured against typical behavior that we’ve monitored. We have the ability to split the monitoring between users and pages, which allow us to monitor the baseline activity. We’ve been monitoring this activity for several months, and have established baseline activity for each day of the week.

Track Your Competition’s Facebook Hashtags In Real-Time

Facebook Hashtag Analysis

Many of the major brands on Facebook are suddenly leveraging the newly released hashtags in their content strategy. We’re launching a new subtle feature to help brands know what their competition is hashtagging. We’ve implemented hashtag monitoring within our Monocle feature. When in Monocle, you’ll see which hashtags are currently being used by the Pod in real-time.

Facebook Hashtags Analysis

We’ve sized each hashtag to represent which hashtags have driven the most engagement. This provides context on how successful each hashtag being used is. Use this space to quickly determine which hashtags you should consider using when publishing your content.

We encourage brands to use Monocle before publishing new content to get a quick survey of the competition and perhaps take advantage of successful hashtags. More hashtag analysis will be coming in the near future, as Facebook opens up data for us to analyze.

Pulse: Understand When Fans are Online and When the News Feed is Noisy

Social media managers traditionally rely on historical data to better analyze future success. Managers rely on historical data mostly because of the inability to get accurate and actionable data in real-time. What if social media managers could monitor the Facebook audience, how noisy their news feeds are, and how to best take advantage?

We’re thrilled to finally unveil a project we’ve been hard at work on: Pulse. Pulse evolves social media analytics from studying the past, to seeing how social is performing now—as it happens. Pulse monitors the following:

  • Audience Online
  • News Feed Noise
  • Audience Online : News Feed Noise Forecasts
  • Pod Activity
  • Brand Name Mentions
  • And more!

We’re leveraging a few key proprietary technologies to monitor activity across Facebook (USA), as it happens. With our technology, we’re able to identify total online activity while also benchmarking against historical averages to determine anomalies in user behavior. Paired with an effective Pod selection technique, brand managers now have the opportunity to assemble Pods that represent their fans’ competing pages in their news feed.

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How Long Does Your Competitor’s Content Live In The News Feed?

Understanding successful content is important when analyzing the industry and your competitors. However, there are many ways to define success. Most of the time in PostAcumen, we define success by looking at PostAcumen Scores. Today, we’re excited to show off a new metric: Lifetime.

How long is content living in the news feed?

With Post Lifetimes, you’re now able to answer that question. Marketers can also see when competitors have overlapped each other’s content in the news feed. This is vital for understanding the “Page Noise” in your fans’ news feeds. Page Noise is when pages have posts that are still “alive” in the news feed. We define a post being dead as “when the growth in engagement is less than 10% of the largest growth of engagement between snapshots.” The higher the Page Noise in the news feed, the more difficult it is for your brand’s message to succeed.

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Stack Up The Competition By Analyzing Brands ‘Side by Side’

Sometimes seeing how a brand directly stacks up against another brand helps provide meaningful analysis. This being said, we’re excited to release the new ‘Side by Side’ feature! Side by Side helps marketers quickly compare metrics and strategies. We’ve included the Pod as one of the “Pages” to help give even more perspective.

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Average Metrics

Compare head to head metrics such as average Engagement, Estimated Reach, and more. This shows a quick baseline of how each brand is performing against the others.

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Black Friday Facebook Analysis

Black Friday is an incredibly busy time for most retailers. We decided to monitor 10 traditional retailers who were some of the more successful stores from Black Friday in 2011. Using PostAcumen, we monitored a variety of different metrics across the companies’ Facebook Pages. If you’d like to monitor some of the most successful Cyber Monday Pages, check out this Monocle demo.


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